Serge Genetet
Executive Vice President, Asia Pacific

Serge Genetet joined Arkadin in April 2008 and is responsible for Arkadin’s Asia Pacific operations.

Before joining Arkadin, Serge was Senior Vice President, Asia Pacific Operations at InfoVista, a leading provider of performance monitoring solutions. In this position, he was responsible for sales, marketing, and customer service within the Asia-Pacific region. Prior to InfoVista, Serge was Worldwide Director of the Service Level Agreement Department at SITA Equant, a leading Communication and Service Provider (now Orange Business Services, a subsidiary of France Telecom). Prior to Equant, Serge provided consulting services to large European companies. He was also CEO and founder of Helix, a financial software company based in France.

Serge is a graduate of Ecole Centrale de Paris.

Yannick Kennel
General Manager Hong Kong

As General Manager, Yannick is responsible for the day-to-day operations, sales and partnership strategy to drive business growth and profitability for Arkadin Hong Kong.

Prior to joining Arkadin, Yannick was the Managing Director South East Asia at Premiere Global Services
with a proven record in leadership and sales. He also spent 16 years in multiple management and business development roles in the Asia Pacific region with medium and multinational IT companies.

Yannick is a graduate from ENSADE Business School – Paris, France.

Jimmy Lim
Client Care Director, Asia Pacific

Jimmy joined Arkadin in 2009 as Client Care Director, Asia Pacific and is a key member of the management team within Asia Pacific. He is responsible for leading all aspects of Customer Care, Project Management, Pre-Sales Engineering and Service Level Management

Prior to joining Arkadin, Jimmy spent 3 years at InfoVista managing a team of software engineers and consultants as Director of Professional Services. Before joining InfoVista, Jimmy spent 23 years with Equant (now Orange Business Services), where he held several management positions, including Regional Director APAC, Managed Services.

Jimmy graduated from City & Guild of London Institute in Computer Programming and Data Processing.

Neil Persaud
HR Director

Neil Persaud is Human Resources Director, Asia Pacific for Arkadin. As HR Director, Neil leads and sets the vision for HR department and is responsible for developing the HR department across the Asia Pacific Region.

Prior to joining Arkadin, Neil worked in the US holding various HR Management positions where he has dealt with high volume HR issues, both tactical and strategically. His consultative approach to management and business gives him a unique perspective on communications in organizations from both the management and employee perspective.

Neil holds an Executive Masters of Business Administration degree from St. Joseph’s College in New York and is currently a Doctoral Student of Pace University in NY.

Dennis Loh
Operations & IS Director

Dennis Loh is Operations & IS Director, APAC for Arkadin. In his role, he oversees service management, operations management, and the service support centre, including service and infrastructure maintenance and support.

Prior to joining Arkadin, Dennis was heading up the Infrastructure Management Office in a Japanese Bank. He also gained 9 years of invaluable experience in Genesys Conferencing where he was in charge of all aspects of service operations and infrastructure management.

Dennis graduated with a Bachelor of Engineer in Electrical and Electronic from Nanyang Technological University, Singapore.

Sean Kwek
Product Management Director, Asia Pacific

Sean joined Arkadin in 2009 as Marketing & Product Management Director, Asia Pacific and is a key member of the management team within Asia Pacific. Sean is responsible for the overall strategic and tactical direction of Arkadin’s marketing and product management activities in the Asia Pacific. He oversees all Arkadin’s go-to-market strategies in the region.

Sean has over 11 years of experience in IT&T/Conferencing & Collaboration industry. Prior to joining Arkadin, Sean held positions at PGi, Genesys Conferencing and InterCall working in various roles of sales, product management and marketing in Asia Pacific.

Sean graduated from the University of London with a Bachelor of Economics, Banking & Finance (Honours) and holds a Professional Graduate Diploma in Marketing from Chartered Institute of Marketing.