Live, local operator assistance at any time of the day



We particularly appreciate the multilingual operator service provided by Arkadin which enables us to dial participants into the call. We consider this to be one of the key measures of success, as we can bring people into the call as and when we need them.

Michael Lee,
CIO of Banyan Tree



Since HLB International also uses Arkadin for audio and web conferencing, we had confidence in their service. We rely on the Arkadin team for 24/7 help with any issues.


Abu Bakker,
IT Manager, HLB International

Local people, local service

Our highly knowledgeable operators are based in our local offices

Since day one, our core belief has been that nobody understands your business needs and culture better than people living in the same country and speaking the same language as you. We therefore have live assistance teams that are:

  • geographically close to our customers
  • highly responsive to the needs of our clients
  • in the same office as our customer account teams
    to share information on a daily basis

...which may be why our 25,500 customers remain so loyal to us.

Our free of charge Help Desk is one of our core services we offer with our standard conferencing solutions.

You benefit from global conferencing, but always with a local touch.


Efficient , local Arkadin Customer Service

Our philosophy is to make your life easy

We ensure you enjoy sharing with your colleagues and partners:

  • Well informed support desk operators that speak your language
  • With a simple and fast response - just dial “*0” during you conference to speak to an Arkadin operator
  • Arkadin Customer Services available in 15 languages around the clock for assistance with all our products and services

Our operators are product certified and fully trained on all upgrades

Quality of support is our core objective

Just answering your call is not enough; we focus on providing a professional, fast and informed response:

  • All our operators receive in-depth and continual training on all products and upgrades
  • The quality of our support is constantly evaluated to ensure we are delivering the best level of service
  • Our operators are supported by the latest technology, using consoles that show an immediate analysis of international conferences so the right help can be quickly provided


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